Shipping & Returns
Texas Customers: An 8.25% tax is required.
All orders are shipped by 'GROUND' within 48 hours via United States Postal Service.
Once your order is received, we will ship within 48 hours Tuesday-Friday. USPS usually delivers in 3-5 business days, depending on location. Exceptions to this policy would be if the item ordered is not in stock. You will be notified via email of an expected ship date.
Très Chic is not responsible for lost or stolen packages. We cannot issue refunds for lost or stolen items if they show as delivered
If something does not work or if you have any questions please call us at 713.528.8737 (TRÈS), 10am-6pm CST Tuesday-Friday and 10am-4pm CST on Saturdays. We are closed on Sundays and Mondays but you can always leave us a voicemail message and someone will call you back on Tuesday.
A full refund can be processed within 2 weeks of purchase date, and store credit will be processed if a return is necessary within 4 weeks of purchase. Past 4 weeks of purchase, a refund/exchange cannot be processed.
-The returned item must be unworn, unwashed and in perfect condition, with the tags attached.
-We will always do our best to include measurements on all items. We highly recommend you take note of measurements and/or size charts to make sure the item will fit.
-We are not responsible for damages due to care of clothing. We highly recommend reading the care instructions before washing or dry cleaning any item.
-Shoes must be returned in their original shoe box. The box must be undamaged and shoes unworn.
-If you return items that have been tried on and makeup is visible, they will not be accepted as a return and the items will be sent back to you. If the item has perfume, or smells like smoke or like it has been washed, it will be returned to you at your cost.
-The following items are FINAL SALE: Candles, lotions, essential oils, linen sprays, mosquito sprays, intimates, dimmers, and Gift Cards.
-You are responsible for return shipping costs and it is highly recommended that you insure any returns as we are not responsible for any lost packages.
-Please include a note explaining why you are returning the item. Your email must be included or we will not be able to contact you and the return will not be accepted.
-Please inspect all items upon receipt. If you believe an item is defective, you must contact us within 3 days of receipt. NO EXCEPTIONS.
-All sale items are FINAL SALE. There will be no returns or exchanges on sale merchandise.
-Once your package is received, please allow 7 business days for return processing. You will be emailed a notification once your return is received with instructions on how to claim your store credit.
3414 Eastside Street
Houston, TX 77098
-When ordering, please make sure you enter the correct shipping address. We are not responsible for packages sent to the wrong address that was provided upon ordering. We will not refund for packages sent to the wrong address unless it is our fault.
-When using a store credit from a return, we will charge $5 for shipping. This will apply to all returns. Store credit is NOT applied towards the shipping charge.
-We will only accept 5 returns in one calendar year. If more than 5 items are returned in one year, there will be a 15% restocking fee on top of the $5 shipping fee.
- If the order is returned past the 14 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card.
We inspect every item that is shipped out. Should you receive an item damaged, you will receive a replacement if the item is still in stock. We must be notified within 3 days of when the item is received if the item is damaged. No exceptions. If the item is not in stock, you will be refunded. We will not refund you unless the item is out of stock. Please follow the above instructions on how to return the item.
Thank you for shopping at Très Chic!